General Terms & Conditions for HiroCards (owned by BulkSeekers VOF)
9552 Borsbeke, Belgium
Article 1: General provisions
The e-commerce website of BulkSeekers VOF, a general partnership with registered office at Holestraat 80, 9552 Borsbeke, Belgium, BTW BE0739976871, (hereinafter ‘HiroCards’) offers its customers the opportunity to purchase the products from its webshop online.
These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the HiroCards web store, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted in advance, in writing and by HiroCards.
Article 2: Prices
All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately. Costs will be charged for shipment. These are stated in the check-out process.
The price statement refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.
Article 3: Product Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on HiroCards. HiroCards is only bound to an obligation of means with regard to the correctness and completeness of the information provided. HiroCards is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.
The offer is valid while stocks last and can be adjusted or withdrawn by HiroCards at any time. HiroCards cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
Article 4: Online purchases
The ordering procedure is as follows: the Customer places items in his/her shopping cart, then the Customer clicks through to the ‘checkout’ where an overview of the shopping cart is shown. The Customer must then log in or register with a new customer profile. The confirmation is made via the e-mail address that the Customer provides. After that, the customer chooses the shipping option and payment option. Finally, the Customer accepts the General Terms and Conditions (this document) and the sales contract is concluded.
The Customer has the choice between the following payment methods:
- via iDEAL (Mollie)
- via Bancontact (Mollie)
- via GiroPay (Mollie)
- via EPS (Mollie)
- via Softort banking (Mollie)
HiroCards is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
Items ordered through this webshop are delivered in Belgium, the Netherlands, Germany, France, Italy, Spain, Austria, United Kingdom, Denmark, Switzerland, Ireland, Sweden, Norway, Finland, Portugal, Poland, Luxembourg, Hungary, Czech Republic, Turkey, Bulgaria , Russia, Slovenia, Slovakia & Romania.
Delivery is made by GLS, FEDEX or another parcel service and the Customer pays additional costs for this, as stated in the order procedure.
Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer’s place of residence within 30 days of receipt of the order, with the exception of pre-orders. Pre-orders can be canceled as long as they have not been shipped. If they have already been sent, they can be canceled up to 30 days after receipt.
Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to HiroCards.
The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by HiroCards.
Article 6: Retention of title
The delivered items remain the exclusive property of HiroCards until full payment has been made by the Customer.
The Customer undertakes, if necessary, to point out to third parties the retention of title of HiroCards, e.g. to anyone who would seize the items not yet fully paid for.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who purchase items online from HiroCards in their capacity as consumers.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.
To exercise the right of withdrawal, the Customer must inform HiroCards, Holestraat 80, 9552 Borsbeke, Belgium, firstname.lastname@example.org via an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to to revoke the agreement. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.
In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to HiroCards, Holestraat 80, 9522 Borsbeke, Belgium without delay, but in any event no later than 14 calendar days after the day on which he has notified HiroCards of his decision to withdraw from the contract. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods shall be borne by the Customer.
If the returned product is in any way diminished in value, HiroCards reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.
If the Customer withdraws from the agreement, HiroCards will refund to the Customer all payments received from the Customer up to that point, including the standard delivery charges, within a maximum of 14 calendar days after HiroCards has been notified of the Customer’s decision to cancel the agreement. revoke. In the case of sales contracts, HiroCards may withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer’s choice of a method of delivery other than the cheapest standard delivery offered by HiroCards will not be refunded.
HiroCards will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.
The Customer cannot exercise the right of withdrawal for:
- service agreements after the full performance of the service;
- the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which HiroCards has no influence and which may occur within the withdrawal period;
- the delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person;
- the delivery of goods that are irrevocably mixed with other products after delivery by their nature
Article 8: Warranty
Under the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee is valid from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact the HiroCards customer service and return the item at its expense to HiroCards.
In the event of a defect, the Customer must inform HiroCards as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.
Article 9: Customer service
HiroCards customer service can be reached by email at email@example.com or by post at the following address Holestraat 80, 9552 Borsbeke. Any complaints can be directed to this.
Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights available to HiroCards, in the event of non-payment or late payment from the date of default, the Customer will owe an interest of 10% per year on the unpaid amount by operation of law and without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, HiroCards reserves the right to take back items that have not been paid or paid in full.
Article 11: Privacy
The data controller, HiroCards, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.
The personal data provided by you will only be used for the following purposes: the execution of the agreement concluded, processing the order, sending newsletters, advertising and/or marketing purposes.
You have a legal right to access and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain the written notification of your personal data free of charge by means of a written, dated and signed request to HiroCards, Holestraat 80, 9552 Borsbeke, firstname.lastname@example.org. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.
In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. To this end, you can always contact HiroCards, Holestraat 80, 9552 Borsbeke, email@example.com.
We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so HiroCards does not have access to your password.
HiroCards keeps online (anonymous) visitor statistics to be able to view which pages of the internet site are visited to what extent.
If you have any questions about this privacy statement, you can contact us at firstname.lastname@example.org.
Article 13: Infringement of validity – non-renunciation
If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by HiroCards to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of those rights.
Article 14: Change of conditions
These Terms are supplemented by other terms and conditions explicitly referred to and the HiroCards general terms and conditions of sale. In the event of any contradiction, these Terms and Conditions shall prevail.
Article 15: Applicable law – Disputes
Belgian law applies, with the exception of the provisions of private international law regarding applicable law.
The courts of the Consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also contact the ODR platform (http://ec.europa.eu/consumers/odr/).